Privacy Policy:
We respect your right to privacy. This policy summarizes what personally identifiable information we may collect, and how we might use this information. This policy also describes other important topics relating to your privacy. We reserve the right to modify this privacy policy at any time. We will promptly reflect any such modifications in these Web pages.

Information Collection:
We will only collect personally identifiable information (such as name, title, company name, address, telephone number, or e-mail address) that you voluntarily provide through our website or e-mail correspondence. We may also collect general information (such as the type of browser you use, the files you request, and the domain name and country from which you request information) to improve our website and better meet your needs.

Use of Information:
Before collecting any personally identifiable information, we will provide an explanation for its intended use. The information you supply will be used to respond to your inquiries or provide you with requested information. It may be necessary to release your personally identifiable information if required by law or if pertinent to judicial or governmental investigations. If you have submitted personal information electronically and would like it removed or modified, please contact us. We will use reasonable efforts to comply with your request.

Links:
This website contains links to other sites. We do not endorse or accept responsibility for the content or privacy practices of those sites.

Security:
We guard your online transactions. The actual transmission of your payment information over the Internet is most secure when your web browser can establish an encrypted connection. For your protection, we will only process your order if such a connection can be made. If you experience issues with the encrypted connection, please contact us directly to complete your transaction.

Online Refund Policy:
If a payment was submitted in error or without your authorization, we will honor your request to cancel and refund the original transaction in full, provided the request is made within thirty (30) days of the original payment. For credit card payments, the thirty-day period begins from the transaction processing date. For payments made by check, the period begins from the date the check was written. We reserve the right to revise this policy at any time.

Auto Pay Terms:
Customers enrolled in Auto Pay should be aware of the following conditions:

• A $1.50 processing fee applies to each Auto Pay transaction.
• Auto Pay transactions are processed on the bill due date.
• If you make a manual payment before the due date, your Auto Pay amount will reflect your updated account balance.
• Certain account changes (including mailing address updates, property transfers, name changes involving trusts or life estates, and the addition of co-owners) will result in a new customer number, requiring re-enrollment in Auto Pay.

It is your responsibility to monitor and manage your Auto Pay settings, especially following any account changes.

Additional Payment Terms:

• Any payments made in excess of your billed amount must be submitted by mail or in person.
• You are responsible for managing any automatic or scheduled future payments made through this service.
• If your financial institution returns a draft payment, Queen Anne’s County may assess a returned payment fee equal to the fee incurred by the County. You must immediately remit payment for the billing period plus the applicable fee by mail or in person.

Electronic Communication Agreement:
By using this service, you agree to receive future communications regarding your utility or special assessment account electronically (e.g., via email).

Queen Anne’s County reserves the right to terminate your use of this service at any time, for any reason.